Monday, March 30, 2015

Social media in government: 23 to 29 March

The social application Uber, which allows users to connect and pay each other for local transportation, planned to partner with United Nations Women to create one million jobs for women as Uber drivers. UN Women has since backed out of the partnership reportedly due to reports from union groups claiming the Uber driver jobs had low pay  and were "insecure and unsafe." UN Women executive director Phumzile Mlambo-Ngcuka said: "I want to assure that not only are we listening, we are aligned. "And I also want to assure you that UN Women will not accept an offer to collaborate on job creation with Uber, so you can rest assured about that."
Uber UN Women
Uber planned to partner with United Nations Women to create one million jobs for women as Uber drivers. UN Women has since backed out of the partnership due to concerns over safety and salaries.

Europe

The European Court of Justice (ECJ) has decided that the Safe Harbour Agreement "cannot guarantee adequate protection of EU citizen data at the moment." However, the ECJ explained "Safe Harbor is a politically and economically necessary framework that is still under negotiation and is best left in the hands of the Commission to work toward a better protection of EU citizen rights." The upshot of Europe vs. Facebook (the reason for the ECJ hearing) is that the existence of the USA's National Security Agency (NSA) spying programme PRISM means that Facebook cannot self-certify itself as meeting EU privacy regulations, a requirement of the Safe Harbour Agreement. Yet, Facebook can and will continue to store EU citizens' data, and if citizens don't like the lack of "adequate protection," they will need to get off Facebook.
Europe v. Facebook
In Europe v. Facebook, the European Court of Justice admitted that the Safe Harbour Agreement ”cannot guarantee adequate protection of EU citizen data at the moment." If Europeans want adequate protection," they should get off Facebook.


*Given that Facebook is looking at becoming a media provider as well as a social network - Facebook is encouraging and partnering with media sites who will, if all goes as planned, publish their content directly to Facebook rather than to their websites - it will be interesting to see how different national legislation shapes up to deal with Facebook's continued development. 

Last Thursday, the UK Prime Minister and opposition leader faced grueling interviews in which they both defended their past performance and their plans for the UK's future. With general elections scheduled for 7 May, British parties are spending a lot of time and money on social media, and Thursday was no exception. #BattleforNumber10 trended as a global hashtag and several social media analysis companies examined the data and announced the UK opposition leader the current favourite online, though not by much.
BattleforNumber10
Thursday the UK Prime Minister and opposition leader faced grueling interviews in which they both defended their past performance and plans for the UK's future. Discussions online trended under several hashtags including #BattleforNumber10.
The +SocialGoodUK conference happened this past Friday in London. Joanna Geary (@joannauk), Head of UK News & Government Partnerships at Twitter, led one of the sessions. Geary covered Twitter's place in the upcoming UK elections and emphasized the importance of audience research when it comes to social media content and networking for public initiatives (well, for any initiative really). Watch the conference live here.

The UK Government initiated a #DigitalFriends campaign this past week to encourage Civil Servants to share their digital skills with friends and colleagues. The goal of the campaign is to train the 21% of the UK population that lacks the basic skills necessary to benefit from the Internet.
digitalfriends
The UK Government initiated a #DigitalFriends campaign to train the 21% of the UK population that lacks the basic skills necessary to benefit from the Internet.
The UK's Isle of Man released the findings of its recent digital survey of citizens in which respondents requested more "control" over their relationship with the Government - something digital with which better digital engagement can help. The survey concluded:
  • "70% of the 1,229 respondents would prefer to use a digital channel for Government services;
  • Although there are some good digital services already available, Government must work to provide simpler access to information and services online;
  • 88% of respondents want to be in control of their relationship with Government – something digital services can assist with;
  • The digital strategy needs to focus on people and meeting customer needs not just technology."
The Czech Republic hosted 500 US soldiers and about 120 US Stryker armored combat vehicles this past weekend. NATO sent the troops the the Czechs as a sign of support for its allies as tensions between Russia and NATO countries have risen due to the situation in Ukraine. Anti-NATO organisations on social media organised protests against the visit while pro-NATO groups held support rallies.
US army in Lithuania on its way to Czech Republic
The Czech Republic hosted 500 US soldiers and about 120 US Stryker armored combat vehicles this past weekend. Anti-NATO organisations on social media organised protests against the visit while pro-NATO groups held support rallies.
In the Former Yugoslav Republic of Macedonia / Macedonia, political debate in social media over who is a patriot and who is a traitor is heating up due to a widespread wiretapping scandal at the highest levels of government. Government and opposition leaders are accusing each other of coups and corruption as leaked audio and video content exposing backroom conversations and illegal negotiations spread across Macedonian social media. The EU, which has considered Macedonia's application for membership for the past decade, has urged "constructive dialogue" between opposing political leaders.
Macedonian social media
Government and opposition leaders are accusing each other of coups and corruption as leaked audio and video content exposing backroom conversations and illegal deals spread across Macedonian social media.
In an interview with Hurriyet Daily, Professor Aslı Tunç, a Media and Communication Systems expert at Istanbul's Bilgi University, discusses how Turkish citizens are losing ground in the social media censorship (and self-censorship) battle. She cites expansions into social media of the already "very problematic" Internet law 5651 and says the Turkish government aims to use the law and other measures to control online content without understanding how the Internet as a whole actually works.
Aslı Tunç
Aslı Tunç tries to explain how Turkish citizens are losing ground in the social media censorship (and self-censorship) battle.
The Turkish Parliament is considering another Internet bill that will further limit social media in the country. The bill would allow Turkey’s Telecommunications Directorate (TIB) to block or remove Internet content to “protect national security and public order.” In addition, any social media user sharing the objectionable content could also be punished.
Turkish social media
Turkish Parliament considers criminalizing social media users sharing ‘illegal content.’
The Turkish military will soon open up social media accounts across several popular platformsLast year, the Turkish Army's Chief of Staff set up a social media unit under its Press and Public Relations Department. This year, the Turkish Armed Forces (TSK) plans to create accounts on Facebook, Twitter and YouTube.
Turkish military social media
The Turkish Armed Forces (TSK) is planning to open official accounts on social media networks such as Facebook, Twitter and YouTube.

Middle East

Arabs and United Nations Women are celebrating Mother's Day with a unique social media campaign: #MyMothersNameIs. In the Arab world, saying your mother's name used to be taboo - it would open you up to insults. This year, UN Women and Arabs are challenging other Arabs, particularly men, to replace their social media avatars with the names of their mothers.

Farkhunda, a 27-year-old Afghan woman and religious scholar, was falsely accused of burning a Quran and then was savagely beaten, burned, and her body dumped in a river by a mob. The attack was caught on cell phones and images were widely distributed on social media contributing to a protest in the capital calling for Afghan authorities to do more to for women and to arrest those responsible for Farkhunda's murder.  In the protests, activists wore printed images of Farkhunda's bloody face. The authorities have used images and videos collected on Facebook as evidence against Farkhunda's murderers and to suspend several policemen who witnessed the mob and did nothing. They've also sponsored a Facebook post requesting anyone with additional evidence collected via their mobiles turn this over to the police.
Afghan woman falsely accused of burning a Quran
An Afghan woman falsely accused of burning a Quran was savagely beaten, burned, and her body dumped in a river by a mob. In follow-up protests this week, activists wore printed images of the victim's bloody face.

Twitter announced plans at the 18 March social media event in the UAE that it will soon open an office in Dubai.

Not a moment too soon. The UAE's Security Media Department at the General Secretariat of the Office of Deputy Prime Minister and Minister of Interior, represented by the Social Media Centre, have launched a public engagement social media campaign around the hashtag #insta_meylasThe goal of the campaign is to collect citizen feed back on the UAE and its public services and to share the Emirati lifestyle online.
insta_meylas
The UAE launched a public engagement social media campaign around the hashtag #insta_meylas.

According to a recent report by the Washington Institute for Near East Policy, Facebook was the main tool used by Iranian ISIS proxies. In the chapter "Recruitment 2.0: Enlisting Fighers Online," the Internet and phone hotlines were helpful in messaging and in recruiting fighters. Relevant Facebook profiles for fighting groups include combat engagements, announcements of "martyrdom," photos of fighters, etc. "Facebook pages, profiles, and blogs featured the symbol of Lebanese Hezbollah combined with the dome of Sayyeda Zainab and the message “Zainab, we are all your Abbas.' "
dome of Sayeda Zainab
According to a recent report by the Washington Institute for Near East Policy, Facebook was a central recruitment and propaganda tool used by Iranian ISIS proxies.
 
An Iranian journalist reportedly successful at using social media to reach out to young voters in Iran has defected from Iran and is seeking political asylum in Switzerland. Amir Hossein Motaghi, an alleged former member of the Iran Student Correspondents Association (ISCA), has said that his conscious would not allow him to continue to act as a journalist for the Iranian administration.  He defected amidst nuclear talks in Lausanne and indicated that the US is negotiating largely on behalf of Iran.
Amir Hossein Mottaghi
An Iranian journalist reportedly successful at using social media to reach out to young voters in Iran is seeking political asylum in Switzerland.
Saudi Arabian social media is currently congratulating the Saudi King and his Government for Saudi military action in Yemen. A Tweet from Al-Hilal first team football captain Yasser Al-Qahtani that called on citizens to reject rumours, give nothing away to the enemy, and support the Saudi military was retweeted over 10,000 times. Saudi activists online hope that Saudi-led military actions in Yemen will help protect Yemeni President Abed Rabbo Mansour Hadi from Houthi rebels. Some Saudi social media users are calling the operation "Decisive Storm" referencing a saying of King Abdul Aziz, the founder of the Kingdom. Others thanked the Egyptians for joining the Saudis in their work.
Saudi ARabia in yemen
Saudi Arabian social media is currently congratulating the Saudi King and his Government  for Saudi military action in Yemen.
Saudi Arabia hired two US-based "big data" firms last week to monitor online political chatter in the USA. Saudi Arabia has regularly invested in US politics via lobbyists and political action committees (PACs), among other tactics. Now this investment includes monitoring popular opinion in social media.


Africa

First off, Nigerians went to the polls for a much-waited Presidential election. Coverage online via #NigeriaDecides. Voting unexpectedly extended from Saturday into Sunday as a result of technical issues - the biometric cards brought in to stop voting fraud appear to have malfunctioned in some areas of the country.
Nigeriadecides
 
Nigerians went to the polls for a much-waited Presidential election. Coverage online via #NigeriaDecides.
 
In a bit of bizarre twist, Somalian social media on Twitter and Facebook last week criticised the Somali government for condemning Sweden for interfering in Saudi Arabia's domestic affairs. Sweden's Foreign Minister complained that Saudi Arabia is a "dictatorship" and limits the rights of women and free speech, leading to a diplomatic row between Sweden and Saudi Arabia and inspiring the Somali government to side with Saudi Arabia via a press release critiquing Sweden's interference in Saudi Arabia's "internal affairs." Meanwhile Somalis on social media wondered what the Somali government has to do with Saudi Arabia and Sweden.
It's estimated that one in 4 Somalis accessed the Internet every week in 2013 and the trend is growing, particularly on Facebook, Instagram, and Twitter. The Somali President, Prime Minister, and Foreign Minister all have active Twitter accounts. Find out more about Somalis on Facebook here.

Zimbabwean leaders have been accused of working with Iran to learn how to control social media, seen as a destabilizing force in a country where traditional media is carefully overseen by the government. “The government is looking to Iran, among other countries, to help counter the effects of social media before the next elections. They have agreed that something must be done because social media has the potential of revealing their machinations and whipping up emotion among citizens,” an unnamed source told The Zimbabwean. The former Zimbabwean information deputy minister Supa Mandiwanzira in a visit with the Iranian Ambassador made the following remarks, reportedly captured on YouTube and later denied by the minister: “ICTs have been used as a tool to attack people’s convictions on themselves (sic). We want to learn and know how Iran has been able to keep the country together despite sustained attacks through social media.”
Supa Mandiwanzira
Zimbabwean leaders have been accused of working with Iran to learn how to control social media. Former ICT Minister Supa Mandiwanzira is allegedly negotiating the collaboration.
Uganda hosted a one-day social media workshop for 100 government spokespersons last Tuesday. At the event, the Minister of Information and Communications Technology, John Nasasira, encouraged government spokespersons to use social media to communicate government programmes. The workshop was in in line with two 2014 directives issued by Ugandan President Yoweri Museveni. The directives commanded Ugandan government departments, ministries, and agencies to improve government websites and to better communicate government achievements.
Ugandan social media
Uganda hosted a one-day social media workshop for 100 government spokespersons last Tuesday.

Asia

The Indian Supreme Court has struck down the much debated Section 66 A of the IT Act. Several individuals, including at least one student, have been arrested under Section 66 as a result of "objectionable" social media posts. Even All India Bakchod's 'Roast' of Bollywood stars Ranveer Singh and Arjun Kapoor, was pulled from YouTube because the current Indian Administration decided the content was "vulgar" and "objectionable" under Section 66. The Indian Supreme Court called the Act "unconstitutional" and claimed the Act infringed on the public's right to freedom of speech and right to information" and that Section 66 was too "vague." "[M]ere assurances from the government that the act won't be misused [are not enough]...governments can come and go, but we can't merely act on the government's assurance of not misusing it," the Supreme Court explained.
Section 66 A of the IT Act
The Indian Supreme Court has struck down the much debated Section 66 A of the IT Act.
While many Indians rejoiced over the end of Section 66A, the Communications and IT Minister Ravi Shankar Prasad noted, "We welcome this decision [to void Section 66] by the Supreme Court. The government is committed to free speech. India is a democratic country and free flow of ideas should be respected. We do not seek to curtail any right..." however, the Minister advocated "sef-restraint" and "self-regulation" in Indian social media, saying "I am a supporter of self-regulation and would like to say it is important to have self-regulation." section 66
SEBI social media
The Securities and Exchange Board of India (SEBI) announced plans to streamline regulations and use social media to better educate investors.
Indian opposition is angry at the current Government Administration for bypassing traditional government outlets in favour of announcing its plans directly to the public via social media. Most recently, in the Legislative Council the Leader of Opposition Dhananjay Munde explained, "There is a new trend emerging nowadays. Ministers have now started using social networking sites like Twitter to announce schemes and packages for farmers. For example, Eknath Khadse yesterday tweeted about declaring a financial package for farmers, who lost crops due to unseasonal rains. This is an insult to the House, because such announcements should be made here....Do farmers use Twitter? Which farmer has a Twitter account and follows the account of ministers?"
Indian opposition is angry social media
Indian opposition is angry at the current Government Administration for bypassing traditional government outlets to announce plans on social media.
Malaysian Communication and multimedia minister Ahmad Shabery Cheek noted that the Malaysian government would not block social media but "would constantly monitor and take immediate action against the spread of negative content." The minister also noted that his ministry would review any need to amend existing laws when dealing with "information overload." "[W]e believe that there are more good and positive things that we can learn from this world of information overload or what is known today as hyperconnectivity," the minister concluded.
 Malaysian government promised not to block social media
Last week, the Malaysian government promised not to block social media, citing the positive benefits that social media offers outweigh the negative.
The Democratic Voice of Burma editor U Khin Maung Soe gave an interview via telephone to the Myanmar Times. A long-time critic of Myanmar's Government, U Khin Maung Soe expressed optimism for the current administration and the country's ongoing media reform, citing social media as particularly important to the democratic process in Myanmar: "The good thing is that social media is powerful. Because of communication technology and new gadgets, people can access information easily. If we can use this systematically, the country’s steps toward democracy will gain momentum, I think. People can challenge the mechanisms of oppression by which dictators hold their power. Social media can help bring to light government mismanagement, corruption, lack of rule of law and mistakes of hluttaw [Myanmar's House of Representatives] in enacting laws. The people’s will can be expressed and public awareness of issues can be increased. Social media can play a significant role in democracy."
 social media as particularly important to the democratic process in Myanmar
The Democratic Voice of Burma editor U Khin Maung Soe gave an interview to the Myanmar Times citing social media as particularly important to the democratic process in Myanmar.
In the state of Selangor in Malaysia, Selangor Economic Planning Unit — Local Authority Section deputy director Johary Anuar urged public servants to use social media to communicate with citizens under the Selangor Action Plan. “Most people spend an estimated one-third of their time online on social networking sites such as Facebook, Twitter as well as on apps such as Whatsapp....Local authorities can use this platform to build public participation through forums and chat groups to discuss local issues and obtain feedback,” Anuar explained.

Last Thursday the Australian Senate passed the much-debated Telecommunications (Interception and Access) Amendment (Data Retention) Bill requiring Australian telecommunication and Internet companies to keep all the metadata of Australians for at least two years. The actual definition of what the Australian government considers metadata has yet to be defined in the current legislation. Neither has how the legislation will funded, and companies have expressed concern that Australian consumers will bear the brunt of the additional cost of storing the metadata. The law will be implemented in the next 18 months. The Australian Communication Minister Malcolm Turbull, however, has suggested that over-the-top applications like Skype, Facebook and Wickr may allow Australians to evade the government's collection of their metadata.
Telecommunications (Interception and Access) Amendment (Data Retention) Bill
 
The Australian Senate passed the much-debated Telecommunications (Interception and Access) Amendment (Data Retention) Bill requiring Australian telecommunication and Internet companies to keep all the metadata of Australians for at least two years.
 
In more local news, the Australian capital Canberra's government has launched a physical fitness campaign to tackle the area's growing health problemsCitizens can participate in local events, find opportunities to improve their fitness, and share positive results via the hashtag  #CBRoutdoors.

North America

Canadian Liberal Member of Parliament Dominic LeBlanc requested a breakdown on the money spent on social media advertising from the government. The result? The government spends almost $4.5 million to advertise programs on social media.
On the anniversary of the Affordable Care Act, former Secretary of State and rumoured USA Presidential hopeful Hilary Clinton visited current USA President Barack Obama for a private one-to-one. Clinton celebrated the visit - and the anniversary - with a Tweet.
In Florida, state agencies under the current Governor's administration are allegedly not allowed to use the terms "climate change" or "global warming" despite the effects these realities are having on the state (rising water levels, destruction of local species and their habitats, etc.) As part of a recent move by the federal government to deny federal disaster preparedness funds to those states unwilling to acknowledge climate change by the term "climate change," some Florida politicians are lashing out at their own Governor. US Representative Ted Deutch, a Democrat representing Boca Raton, Tweeted a photo of himself with "climate change" written on a piece of tape over his mouth and the hashtag #DontCensorScience.
In a "private" ceremony (media excluded, lobbyists included) publicised in a Tweet from the Governor himself, Indiana Governor Mike Pence signed the state's Religious Freedom Restoration Act (), allowing Indiana citizens to discriminate against other individuals if they cite that their sincerely held religious beliefs face a “substantial burden.” The Governor's signature set off an online debate about the Act's merits (or lack thereof.) Celebrity and Lesbian-Gay-Bisexual-Transvestite (LGBT) activist George Takei reportedly initiated the popular hashtag #BoycottIndiana which has since gained widespread popularity in American social media.
In another local trend, several US cities are using the social network Yelp, via which members review and rank local eateries, to prioritise restaurants that need local health inspections. The official trend began in San Francisco and New York when an open data standard created by Code for America permitted municipalities to post restaurant inspection information to Yelp.
yelp health inspections
US cities are using the social network Yelp to prioritise restaurants that need local health inspections.
Mexican social media has long fought to expose corruption and share information to help people deal with the drug violence plaguing the streets and the government.  Alberto Ecsorcia, the once anonymous blogger that helped propel the #YaMeCansa hashtag to fame, has initiated a new hashtag protest: #MexicoWantsAristeguiBackThe hashtag, notably in English, asks that Carmen Aristegui, an investigative journalist fired as a result of her work on a story looking at financial corruption in the current Mexican administration, be reinstated.
MexicoWantsAristeguiBack
#MexicoWantsAristeguiBack asks that Carmen Aristegui, an investigative journalist fired as a result of her work on a story looking at financial corruption in the current Mexican administration, be reinstated.

South America

The Venezuelan Attorney General announced that a new bill will allow the government to "regulate social media." “Human behaviour in society must be regulated,” Attorney General Luisa Ortega Díaz explained while also denying that the bill will restrict free speech. The bill follows a series of controversial social media rumours about child kidnappings and murders in Venezuela that the current administration alleges were initiated by the opposition. The opposition claims the rumours were started by the Government to permit further regulation of online media.
Venezuelan social media
The Venezuelan Attorney General announced that a new bill will allow the government to "regulate social media."
An investigation released 24 March by Fundación Mil Hojas (@fmilhojas) has potentially exposed an alleged social media troll center working for the current President Rafael Correa and the Citizen Revolution in Ecuador. Ribeney Sociedad Anónima is located in one of the more chic areas of the capital Quito and employs several young people that oversee social media accounts that reportedly attack online opposition to the President and his policies. Through a series of contracts, the enterprise appears to be connected to senior government officials. These are not shocking allegations; government-sponsored trolls have been connected to Correa before. In addition, as discussed before in this blog, Correa recently opened Somos+, a website dedicated to reacting to any social media that "smears" the Ecuadorian government.
social media troll center working for the current government in Ecuador
An investigation released 24 March by Fundación Mil Hojas has potentially exposed an alleged social media troll center working for the current government in Ecuador.


Worth checking out?

Indonesians have created a public service social network and app called Sebangsa, or Same Nation. Using Facebook or Twitter-like feeds, Indonesians can share information and opinions with and about public services on the social network (found here.) The network includes Sebangsa911, a feature allowing Indonesians to post emergencies (Indonesia does not have a single national emergency number), and Sebangsa1800, which allows people to post questions, reviews, and complaints about public services and consumer products. Public services that register with the network (so far, not too many) get access to back-end reports and analytics about how users view and use their services.

Curious about the UK's iPad habit? The UK government already saves $4.5 million each year with 209 iPads already in use by Members of Parliament to replace paper. Read more about their iPad use and plans here.

Want more academic literature on social media and government? Check out:  “Tweeting the Jihad: Social Media Networks of Western Foreign Fighters in Syria and Iraq”, Jytte Klausen. Studies in Conflict & Terrorism, 2015, 38:1, 1-22, DOI: 10.1080/1057610X.2014.974948.

To hear updates follow @Linda_Margaret on Twitter or subscribe to my weekly newsletter on social media and government via this link.

Monday, March 23, 2015

Social media in government: 16 to 22 March

On Monday, Anonymous continued its online war against ISIS. Anonymous posted the names of 9,200 Twitter accounts suspected to be affiliated with the Islamic State fundamentalist terrorism group.
Anonymous ISIS
Anonymous posted the names of 9,200 Twitter accounts suspected to be affiliated with the Islamic State fundamentalist terrorism group.
Another annual Twiplomacy report is out. Each year, Twiplomacy reviews and ranks national and international organisations and leaders on their Twitter use.  This year, the owner of the report, Burson-Marsteller, analysed 846 Twitter accounts belonging to 90 international multilateral organisations and non-profit organisations. "Data for each account was gathered on 2 February 2015 looking at 60 data points, including the number of followers, the number of @replies and the average number of retweets for each account." Top organisations this year (looking at the average number of reTweets per Tweet) are: @UNICEF@UN,@CERN,@WWF,@WHO.
Most-Effective-International-Organisations
How do International Organisations Tweet in 2015?
Amnesty International released a report looking at how mass international surveillance has changed the public's perception of its online behaviour last week. The Yougov survey included 15,000 people in 13 countriesOverall, international mass surveillance has not changed actual online behaviour (or at least the perception of it) very much. Some findings: 26% of people agreed that the government should monitor the communications and Internet activity of its own citizens; 29% felt their government should monitor overseas citizens; 17% believed their government should monitor everybody - citizens, foreign nationals, and foreign countries; 34% believed their government should never monitor any of these groups.
For and against
Facebook updated its Global Government Requests Report for the second half of 2014. Overall requests increased from 34,946 in the first half to 35,051 in the second half. Requests from countries varied - for example, the number of requests from the USA and Germany fell while requests from India increased. In total, Facebook restricted 9,707 pieces of content for violating local laws. “We will continue to scrutinize each government request and push back when we find deficiencies. We will also continue to push governments around the world to reform their surveillance practices in a way that maintains the safety and security of their people while ensuring their rights and freedoms are protected,” Facebook’s head of global policy management blogged. The head of Facebook, Mark Zuckerberg, noted "If we ignored a lawful government order and then we were blocked, all of these people's voices would be muted, and whatever content the government believed was illegal would be blocked anyway."
India Requests for Data from Facebook
India Requests for Data from Facebook in the second half of 2014
European interior ministers rolled out a counter-terrorist plan two weeks ago which gave authorities permission to "give extra scrutiny" to travellers that could potentially be terrorists or Muslim foreign fighters. As a part of the decision, to go into effect in June throughout the 26-nation Schengen area, a special unit inside Europol will work with Internet service providers to get rid of extremist content from social media and the web. 
Europol Director Rob Wainwright
Europol will work with ISPs to eliminate terrorist content from social media.
On Thursday, EU leaders extended economic sanctions against Russia until a peace deal is reached in Ukraine. At the same time, officials outlined a plan to counter Russian media and social media "propaganda" with EU-funded Russian-language media. Those involved are tasked with "correction and fact-checking of misinformation" and to "develop an EU narrative through key messages, articles, op-eds, factsheets, infographics, including material in Russian language." One EU official did warn, however, that "Countering Russia's hard propaganda with its same weapons would not be effective and is not feasible." Expect more of this after May when the EU-funded European Endowment for Democracy (EED) presents proposals on media issues to a summit in Latvia.
EU-Russia-Ukraine-social-media
EU leaders will fund "anti-propaganda" Russian media
This upcoming Wednesday, the European Court of Justice in Luxembourg will hold a much awaited hearing on the case Europe vs. Facebook. The case, brought by Austrian Max Schrems (@maxschrems), alleges that the social network Facebook violated EU privacy regulations and the Safe Harbour Agreement by making the personal data of European citizens available to the USA's National Security Agency.
Also this upcoming Wednesday, European Commission Vice-President Andrus Ansip (will unveil what his team perceives as the greatest barrier to the European digital single market, which, if implemented, could generate up to €250 billion in economic growth. The digital single market strategy is to be unveiled in May.
EU single digital market
This upcoming Wednesday, the EC will unveil the biggest barriers to the EU's single digital market.
Back to last week.
In the UK last Thursday, the Liberal Democrat chief secretary to the Treasury Danny Alexander became a photographic hashtag. Alexander proposed an alternative fiscal plan to incumbent Conservative Chancellor of the Exchequer George Osborne’s budget. Alexander then stood outside holding a "Liberal Democrat" yellow box in imitation of the traditional red box held by the British Chancellor of the Exchequer after s/he announces his or her budget. British social media used the photo op to spread a myriad of photo-shopped images of Alexander and his yellow box, some of which can be seen under the #Budget2015 hashtag.
German's foreign service, accused of being too tied to tradition and procedure, spent a year evaluating its foreign policy and proposing improvementsThe improvements are now being implemented according to a seven-point plan.  In the plan, communications play a major role. German diplomats want communication to become more regular and less hierarchical and they want diplomats to make better use of social media.
German digital diplomacy
German diplomats plan to use more social media more effectively.
In line with proposed anti-terrorist legislation, France announced plans to block five websitesA bill to further extend the State's surveillance powers will be debated in April. "These are legal tools, but not tools of exception, nor of generalized surveillance of citizens," Prime Minister Manuel Valls told a news conference. "There will not be a French Patriot Act." The rules up for Parliamentary discussion would give French authorities access to user data without the need for judicial review if the users are believed to be linked to terrorist activities. Amnesty International criticised the move stating it "would pave the way for extremely intrusive surveillance practices with no judicial pre-authorization." Council of Europe Human Rights Commissioner Nils Muiznieks concurred, "Limiting human rights to fight against terrorism is a serious mistake and an inefficient measure that can even help the terrorists' cause." However, these leaders may not speak for the French people. A January Ipsos survey for Europe 1 radio station and Le Monde suggested that 71% of the French were in favour of general bugging without the need to get a warrant from a judge.
France-privacy
The French are considering expanding the State's online (and offline) surveillance powers.
French authorities have collected individuals suspected of supporting the Charlie Hebdo attacks in early January. A controversial comedian, Dieudonne M'bala M'bala, has even been found guilty of "condoning terrorism" on FacebookThe comedian posted "I feel like Charlie Coulibaly," mixing the name of the magazine attacked with both the slogan in honour of the attack (I am Charlie) and the name of one of the terrorists (Coulibaly) on the eve of the solidarity march in honour of the Charlie Hebdo victims. Dieudonne later clarified that he "condemned the attacks without any restraint and without any ambiguity."
French authorities found a comedian guilty of "condoning terrorism" on Facebook.
French authorities found a comedian guilty of "condoning terrorism" on Facebook.
Meanwhile a French court ruling earlier this month suggested that Facebook's legal requirement that "users using the site are bound by California law and that the courts of California are the venue to address all disputes" is “abusive” and thus void. The ruling came as part of a lawsuit in which the defendant complained that his Facebook account had been deleted after he posted a 19th century nude painting by Gustave Courbet (apparently not in line with Facebook's anti-pornography policies.) This ruling will have implications for several American social networks operating in Europe.
Facebook jurisdiction in France
After a French teacher posted a classical nude to Facebook and lost his account, he sued Facebook in France, despite Facebook user regulations requiring any suit to be brought in California. The French court ruled Facebook cannot force users to take their cases to California.
Konstinatin Kosachyov, the Russian chairman of the foreign policy committee in Russia‘s upper house of parliament, posted his reaction to the EU's extension of sanctions to his blogHe said that the EU's reaction gives "enemies of the peace process" scope to further raise tensions. "There is not a single EU document that talks about sanctions against Kiev if (Ukraine) violates the agreement," Kosachyov commented.
Konstantin Kosachev blog
Russia's Konstantin Kosachev, the chairman of the foreign policy committee in Russia‘s upper house of parliament, posted his unhappy reaction to the EU's sanctions to his blog.
His Highness Sheikh Mohammed bin Rashid Al Maktoum (@HamdanMohammed), Vice President and Prime Minister and Ruler of Dubai, brought the two day Arab Social Media Influencer's Summit () to a close last week with an open dialogue between conference participants. One of the more prominent events of the Summit included the release of a report that studied the impact of social media in the lives of 7 000 individuals in 18 Arab countries. The Arab Social Media Impact report "represents the first step towards enhancing the use of social media platforms in increasing positive communication between individuals and all segments of the society and government entities. The report also provides an overview of the future plans in the promotion of the best use of social media channels at the local, regional and global levels," said Mohammed Al Gergawi, Minister of Cabinet Affairs and Chairman of the Organising Committee of the Arab Social Media Influencers Summit.
In addition to classifying Arab users of social media into five categories, the report highlighted the most popular social media tools in the region, particularly the application WhatsApp:
Social networking site Facebook followed closely in popularity with 39% of users favouring the site. Facebook was found to be the most popular in Jordan with 63% of users preferring it, followed by 50% of users in Libya and Palestine.
Instagram was the third popular social media site in the Arab World with six per cent of users favouring it. It had the highest acceptance rate in countries such as the UAE, Kuwait and Bahrain at 11% each while its popularity fell as low as one per cent in Syria.
YouTube also saw lower favourability rates with just five per cent of users in the region. The video platform was the most popular in Qatar and Bahrain at 11 per cant and nine per cent respectively.
Twitter was the lowest preferred social media site with just four per cent using regularly. The highest preference for the microbloggging site was noted in Saudi Arabia and the UAE at 12 per cent and eight per cent respectively."
arabsmis
A two-day summit in the UAE looked at the top trends, tools, and influencers in Arab social media.
Not to be outdone, in Saudi Arabia, the Interior Ministry held a forum on e-governance this week. "The Forum of Online Services" included a session on social media led by Muhammad Malyani, a specialist in social networking. Malyani suggested that as there are over 9 million Saudis on social media, the government can use social networking tools to better communicate with citizens.
Saudi social media
Saudi Arabia held a forum on e-services that included a session devoted to social media. Over nine million Saudis participate in some social network.
The Egyptian police arrested Abd El-Rahman El-Zelbany in his home in Alexandria last week. El-Zelbany allegedly managed the "Revolutionary Punishment" (Al-'iqab Al-Thawri) pages on Facebook and Twitter. The group claimed responsibility for or praised acts of violence against Egyptian police, government sites and personnel.
Al-'iqab Al-Thawri Facebook Twitter
Egyptian police arrested El-Zalabany, who allegedly managed the "Revolutionary Punishment" (Al-'iqab Al-Thawri) pages on Facebook and Twitter.
Nigerian social media continues to play a key role in the upcoming electionsWith foreign press having difficulty obtaining VISAs and local press regularly harassed by government officials, citizen reporting has been key in obtaining up-to-date information. In particular, SaharaReporters, based out of New York City in the USA, collects information from citizen journalists and follows up on leads before posting information on its Facebook page or Tweeting it out. (Election news tends to include the hashtag #NigeriaDecides.)
28 March Nigerians will elect their next leader. Citizen journalism and social media continue to play a key role in the election process.
Pakistan has halted the execution of Shafqat Hussain, arrested as a minor and reportedly tortured into confessing to a crime he did not commit, after a social media campaign around the hashtags #Pakistan #SaveShafqat. Amnesty International, who participated in the campaign, noted that Hussain's story is one of many demonstrating the corruption found in Pakistan's judicial system. However, others resent the NGO's interference and claim Hussain deserves his punishment.
SaveShafqat
Pakistan has halted the execution of Shafqat Hussain, arrested as a minor and reportedly tortured into confessing to a crime he did not commit, after a social media campaign around the hashtags #Pakistan #SaveShafqat.
India's Government plans to set up a journalism university modelled on China's government-run Communication University of China“Media institutes in the West are basically schools of journalism,” an unnamed official from the ministry of information and broadcasting told the Economic Times of India. “We wanted an overarching university and the Beijing model appealed the most to us.” Critics accuse the Indian Government of aiming to produce more propaganda via students at the university rather than good journalism.
Indian Minister of State for Information and Broadcasting Rajyavardhan Rathore inaugurated the first National Photography and Videography Workshop organized at the National Media Centre last week. As a part of the event, he announced that the Indian Prime Minister's department of photography is getting a makeover. "[E]nhanced reach and instant dissemination on social media had impacted the content style and precision of both photography and videography."
social media photography Modi selfies
Bimal Julka, Secretary at the Information and Broadcasting Ministry explained, "It was [Prime Minister Modi's] idea to revamp the Photo Division and make our pictures more interesting. We are upgrading the department so that photographers switch over from outdated technology."
Government censors in India have taken to social media to complain about their potentially overzealous boss. Ashoke Pandit, a Bollywood film-maker, posted to his Facebook page that censor chief Pahlaj Nihalani treats India's Central Board of Film Certification (CBFC) like his personal fiefdom. "Films after films are becoming innocent victims of his mindless tyranny," Pandit wrote on his Facebook page. "His ridiculous diktats and autocratic functioning has made CBFC a laughing stock."
social media complains about film censorship
Government censors in India have taken to social media to complain about their potentially overzealous boss.
Section 66 A of the Information Technology Act in India continues to invite tensions between freedom of speech on social media and security. Nineteen-year-old Gulrez Khan was arrested under the rule on March 16 for a Facebook post in which he criticised a political party leader with this religious rant: "let Hindu leaders wear skull cap, but we Muslims would never sport tilak [a mark worn by a Hindu on the forehead to indicate caste, status, or sect, or as an ornament]. Hindus accord to Namaz, we Muslims would always boycott Vande Mataram because Islam prohibits both secularism and love for one’s country.” The Indian Supreme Court Friday asked the Uttar Pradesh Government to respond to an application questioning the boy's arrest.
Section 66 A of the Information Technology Act social media censorship
Section 66 A of the Information Technology Act in India continues to invite tensions between freedom of speech on social media and security.
In Bihar in East India, photos of parents scaling four-floored exam centres to pass cheat sheets ("chits") to students taking the national matriculation exam have been circulated on social media.The all-too-common cheating, so blatantly documented in social media, has provided an opportunity for the opposition to attack the state government for inaction and corruption with regard to the problem. "The fact is that the state government has gone into deep slumber as a result of which the entire system seems to be crumbling," Leader of Opposition in Bihar Assembly Nand Kishore Yadav complained to reporters. The current Bihar government cancelled the matriculation exam at four exam centres, arrested seven policemen accused of aiding the cheaters, and is investigating allegations of corruption and cheating.
Bihar cheating scandal on social media
In Bihar in East India, photos of parents scaling four-floored exam centres to pass cheat sheets ("chits") to students taking the national matriculation exam have been circulated on social media.
In India, the Uttar Pradesh government asked teachers and school staff not to interact with pupils on social media, phone or through e-mails. The official demand is intended to check "sexual harassment" of students, particularly in the wake of a recent rape of a student by a teacher who first initiated a personal relationship with the student via social media.
India teacher student social media circular
In India, the Uttar Pradesh government asked teachers and school staff not to interact with pupils on social media, phone or through e-mails.
With a local election in Goa coming up, the opposition Congress Party has seized upon a supposed clerical error in which the national holiday Gandhi Jayanti was left off a public calendar. Narendra Savoikar, a Member of Parliament from the reigning BJP party in South Goa, took to Facebook to rectify the mistake. "The government of Goa's official calendar for the year 2015 published in January shows October 2 as public holiday. Unnecessary, unsubstantiated controversy," Savoikar posted to Facebook, uploading a picture of the Goa government's official calendar for October to his timeline.
Seventy percent of Vietnam's almost 40 million internet users are on Facebook. Vietnamese Minister of Health Nguyen Thi Kim Tien has decided to reach out to them and initiated the first official Facebook presence by a Vietnamese government minister.
Vietnamese Minister of Health Nguyen Thi Kim Tien initiated the first official Facebook presence
Vietnamese Minister of Health Nguyen Thi Kim Tien initiated the first official Facebook presence by a Vietnamese government minister.
Myanmar Deputy minister Su Su Hlaing is being scorned in social media after a photo posted to the Ministry's Facebook page appeared to airbrush out an umbrella held over her head by another official. When arriving at an airport in Kawthaung, southern Myanmar, the Deputy Minister appeared to benefit from an inexplicable patch of shade. The photo has since been removed from the Ministry's Facebook page.
Myanmar Deputy minister Su Su Hlaing
Myanmar Deputy minister Su Su Hlaing is being scorned in social media after a photo posted to the Ministry's Facebook page appeared to airbrush out an umbrella held over her head by another official.
Thai government officials have warned Thai women that they risk criminalisation if they expose "underboob" on Thai social media. The warning is linked to Thailand's Computer Crimes Act of 2007, which includes a section against pornography. Ministry spokesman Anandha Chouchoti had to say on the matter: "When people take these ‘underboob selfies' no one can see their faces. So it's like, we don't know who these belong to, and it encourages others to do the same. We can only warn people to not take it up. They are inappropriate actions."
Malaysia is planning to amend the Communications and Multimedia Act 1998 (CMA) to improve governance of social media. The Centre for Independent Journalism (CIJ) has expressed concerns over the chilling effect these amendments might have on responsible journalism and freedom of expression in the country. Given that the Malaysian Penal Code and the Sedition Act have been used to arrest users for social media posts, the CIJ worries that the expansion of the CMA will only accelerate this trend. “The amendments take into account several important measures regarding governance and enforcement, and the government has collaborated with other related agencies,” the Minister of Communication and Multimedia Datuk Seri Ahmad Shabery Cheek stated in relation to the planned amendments. He noted that the government is also working with the Royal Malaysian Polis (PDRM) on surveillance such as blocking social media sites identified as spreading militant ideology.
Communications and Multimedia Act 1998  to improve governance of social media
Malaysia is planning to amend the Communications and Multimedia Act 1998 (CMA) to improve governance of social media.
The Australian Government successfully negotiated with the Opposition to move forward in adopting the Telecommunications (Interception and Access) Amendment (Data Retention) Bill. The Opposition integrated a Public Interest Advocate into the proposed legislation, though critics argue this will not really limit the extensive surveillance the bill would permit the Government. The amendment passed through Australia's House of Representatives on Thursday morning, and not long after the bill also passed. The Australian Senate will soon consider the legislation which, if passed by the Senate, will become law. The law would require Australian Internet and telecommunication companies to retain user metadata for two years and to permit Government agencies to access that data without a warrant.
Telecommunications (Interception and Access) Amendment (Data Retention) Bill
The Australian Government successfully negotiated with the Opposition to move forward in adopting the Telecommunications (Interception and Access) Amendment (Data Retention) Bill.
The Australian government appointed Alastair MacGibbon (@macgibbon) as the first e-safety commissioner. MacGibbon now has the power to fine social networks for failing to remove bullying content. Large (tier 1) social networks (e.g. Facebook) with their own content removal systems in place will not be fined as long as they voluntarily remove offensive content from their network.
Alastair MacGibbon e-safety commissioner
The Australian government appointed Alastair MacGibbon (@macgibbon) as the first e-safety commissioner.
In Canada, the British Columbia Civil Liberties Association used the Access to Information Act to obtain Canadian Security Intelligence Service spring 2014 risk forecasts. The forecasts, prepared for two meetings of the deputy ministers’ committee on resources and energy last April, explained that demonstrations and protests have historically fallen into four primary issue categories: social, political, environmental and First Nations. The risk analysis says the following “influencing factors” must be taken into account:
— Citizen journalism that spreads alternative information into the mainstream through social media and other Internet forums;
— Engagement of youth by issue-related movements established in the last five years."
In Canada, the Federal government eyes protests in national ‘risk forecast’ - cites 'risk' of social media and youth engagement in protests.
Twitter is planning an in-depth study into how the social network impacts Canadian political choices in the next electionA similar study in the UK found that 34% of people ages 18 to 34 changed their votes due to something read on Twitter and that half reconsidered their opinions on an issue due to something that they read on the social network. University of Guelph professor Tamara Small, who studies the role of Internet and new information technology in Canadian politics, is skeptical of the planned study. Small's research found that in 2014 only about 20% of Canadians used Twitter at least once a month, and most of those weren’t very politically involved.
Twitter politics Canada
Twitter plans to map political influence in the upcoming Canadian elections. They've done this in the USA and the UK, with interesting results.
Canada's Ontario province has launched a public service online and offline campaign to curb sexual assault. #WhoWillYouHelp targets people who see potential problems and choose to do nothing. The campaign includes a 48-page guide for university campuses to developing a response to sexual violence, legislation on workplace harassment and an end to the two-year limit on civil claims for sexual assault. In one week alone, the #WhoWillYouHelp ad was tweeted 31,000 times and the the one-minuteYouTube spot received more than 230,000 views.
Telus, a Canadian national telecommunications company, and the federal government have launched a #BeAppSafe campaign to encourage Canadians to be more careful about the information that they share via applications in their mobile phones and devices.  “We want people to stop and think about the apps they download and use every day,” said Michael Sangster of Telus. “We’re trying to highlight the risks and give some tips. We think it’s important.” The campaign encourages Canadians to review their apps and their permissions, be careful about options like geotagging, and to generally follow good cyber-safety practices.
beappsafe
A campaign to help Canadians #BeAppSafe when it comes to their digital devices.
In the USA, the White House held its first InstaMeet, inviting selected Instagrammars to tour the President's home. The event was Instagram's 11th Worldwide InstaMeet. For more on the White House InstaMeet, search the Instagram hashtag #WHInstaMeet. The US government has made statistics on overall real-time views of public websites available here: analytics.usa.gov. Statistics will be used to determine which services are most popular with users when.  Hilary Clinton continued the Twitter debate on a letter US Republicans sent to Iran that threatened to junk any agreement over Tehran’s nuclear program.  
One of the letter's signatories, Republican Louisiana Governor Bobby Jindal responded on Twitter:
Another potential Presidential aide, Liz Mair (@LizMair), an online GOP strategist for Wisconsin Gov. Scott Walker’s political action committee, resigned after her Twitter remarks against the traditional straw Presidential poll held in Iowa were discovered.  
Liz Mair (@LizMair), another potential Presidential aide, resigned over political remarks on Twitter questioning the Iowa straw poll.
Meanwhile, at #SXSW in Austin, counter-terrorism (CT) expert J.M. Berger and Ushahidi technologist Jonathon Morgan reviewed their Brookings Institution report published last week. The report, "The ISIS Twitter census: Defining and describing the population of ISIS supporters on Twitter," looks at how effective Twitter is as a tool for ISIS. Berger explained that critics of Twitter for acting as some sort of propaganda tool for ISIS are unwarranted. “Twitter has suspended thousands of accounts in recent months and picked up the pace in recent weeks,” Berger told techPresident. “Where Twitter can do better is by providing more detailed and robust rules for users so that there are clear guidelines on what sort of content qualifies for suspension. I would also like to see all social networks start disclosing information about who they suspend and for what reason, with reasonable privacy protections...Their presence on social media helps clarify where they are recruiting and allows for the possibility of intervention online,” he says. “Pressuring the network creates a closed environment in which ISIS supporters talk more to each other than to people outside the network, meaning that while it’s harder to get into their network, people might radicalize more quickly once they are in. Again, we need more study and data, but I think it is very important to explore this issue as soon as possible.”
US Special Ops plans to up its game in the social media sector. “Social media is another component of unconventional strategies, and the security environment in general, that is playing a central role in recruiting individuals to causes,” Army Gen. Joseph L. Votelcommander of U.S. Special Operations Command, spoke Wednesday to the House Armed Services Committee. “We must therefore develop our ability to interact with key influencers through this medium, or else risk blinding ourselves to this important conduit of information and influence in unfolding crises,” Gen. Votel said. “We all must view this space as a routine operational area: It is redefining how humans interact. Our success in leveraging these tools will be determined by how well we cultivate the networks in which we participate...Social networks are “not ‘our’ networks — the very nature of these relationship tools is decentralized and participatory, rather than centrally controlled,” he said. “We require new thinking on this subject.”
A poll of Americans ages 18 to 34 conducted by the Associated Press-NORC Center for Public Affairs Research and the American Press Institute found that two-thirds of respondents said they consume news online regularly, often on a social networking site. Forty percent do so several times a day. Much of the consumption is passive - users read the news as a result of checking social network updates. Seventy percent noted that, due to their diverse friendships, they get a range of political viewpoints and sources. The survey found that "the average young adult regularly uses three or more social media platforms, among them Twitter, YouTube and sometimes Tumblr and Reddit.... The youngest adults often use four social networking sites."
Facebook will now let users in the USA send friends money via Facebook MessengerTransactions take a few days (like all online financial transactions in the USA.)
A judicial review last week broadened the Federal Bureau of Investigation (FBI)'s authority to hack. Google noted that the change represents a "monumental" Constitutional concern - particularly with respect to the Fourth Amendment (against unreasonable search and seizure) and the potential violation of national sovereignty. The Judicial Conference Advisory Committee on Criminal Rules voted 11-1 to modify an arcane federal rule, Rule 41, to give judges more flexibility in how they approve search warrants for electronic data. The change in the rule allows for warrants not limited by geographic jurisdiction. That is, judges could grant warrants allowing police to search remote networks located elsewhere or for which the location is unknown. "Justice Department lawyers rebutted Google's concerns, saying the search giant was misreading the proposal and that it would not result in any search or seizures not 'already permitted under current law.'...The proposal is now subject to review by the Standing Committee on Rules of Practice and Procedure, which normally can approve amendments at its June meeting."
FBI free to hack
A judicial review last week broadened the Federal Bureau of Investigation (FBI)'s authority to hack. Google noted that the change represents a "monumental" Constitutional concern.
Pew Center Report asked American adults "what they think of [government surveillance] programs, the way they are run and monitored, and whether they have altered their communication habits and online activities since learning about the details of the surveillance." Some top findings:
  • 9 out of 10 Americans are aware of Edward Snowden's revelations about NSA spying.
  • 34% of those who are aware of the surveillance programs (30% of all adults) have taken at least one step to hide or shield their information from the government.
  • 25% of those who are aware of the surveillance programs (22% of all adults) say they have changed the patterns of their own use of various technological platforms “a great deal” or “somewhat” since the Snowden revelations.
In local USA news, a citizen journalist in Georgia won a lawsuit against her county. She sued for being kicked out of a public meeting about a water-sharing agreement which she tried to film. The North Carolina State Bar agreed that judges and lawyers in North Carolina may connect on social media sites such as LinkedIn, Facebook and Twitter as long as they don't communicate about ex parte matters (private issues in pending cases), and as long as judges don't endorse lawyers on sites like LinkedIn. In Delaware, a campaign on social media aimed at stopping heroin abuse was launched and includes a social game describing the pitfalls of abuse. 
Brazilians organised offline protests on social media and publicised their discontent with current President Dilma via the hashtag #RIPDilmaMassive protests last Sunday were, opponents say, organised and promoted by the right wing.
Protests against the current administration in Brazil organised on social media.
Worth exploring?
What’s the value of a little neighborly conversation? Investors believe it’s worth more than a billion dollars, especially if it’s generated by Nextdoor, a neighborhood social media platform that this month announced a fourth round of funding of $110 million and a valuation of $1.1 billion. The platform’s social network musters 5 million exchanged messages per day from more than 53,000 neighborhoods nationwide. Nextdoor is also used by nearly 700 jurisdictions for citizen communication through its government dashboard, Nextdoor for Public Agencies.
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